
State Farm® Insurance Agent Robert Ndegwa
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
yesica escobar
May 13, 2025
"Lexi Ybarro was amazing and helped me get the coverage I needed. Took the time to explain everything to me and was very patient with the thousands of questions I had . Thank you so much for your help Lexi!"
Chaney Goff
May 12, 2025
"Yaritza was very helpful and professional while updating my policy! I really appreciate this office going above and beyond when needed!"
"Hi Chaney, Thank you so much for your kind words! We're thrilled to hear that Yaritza provided you with exceptional service while updating your policy. Our team always strives to go above and beyond for our clients, and your feedback truly motivates us. If you need any further assistance, please don't hesitate to reach out!"
Brittney Capezzuto
May 9, 2025
"State Farm has always been so helpful with all of my needs whether its auto, life, safe driving discounts and so much more. They always go above and beyond to ensure us clients are taken care and the reason for our contact is resolved. I had the pleasure of working with Abigail Lucas earlier this morning - not only was our conversation enjoyable, she was so kind, walked me through every step regarding my phone call, sent follow up emails and notated my account to make sure revisions made are visible to the rest of the State Farm team. Customer service goes a long way for me, as I have been in the customer service field for nearly 15 years. Huge shout out to Abigail and THANK YOU for all of your help. :)"
Julius Estrella
May 9, 2025
"I was provided with very helpful service today"
DETRICE BUIRST
May 8, 2025
"Excellent Team-Cody, Alexis, & Rebecca answered all my many questions lol when I called & returned my calls promptly. I bought a new car & was quoted a certain amount... I Love that once finalized it was cheaper & they credited my account so i'm all smiles 😁 made my day."
"Thank you so much for your fantastic review! We're thrilled to hear that Kody, Lexi, and Rebecca were able to assist you and answer all your questions. It's great to know that you found a new car at a better price than expected! We appreciate your trust in our team and are so happy to have made your day a little brighter. If you ever need anything else, don’t hesitate to reach out. Enjoy your new ride! 😁🚗 Robert Ndegwa - Owner"
Golla Jayanth
May 8, 2025
"Yaritza is really helpful. I needed to make few corrections to my policy she has done it no time."
"Hi Golla, Thank you so much for your wonderful five-star review! I’m thrilled to hear that you found Yaritza's assistance helpful and that she could quickly make the corrections to your policy. Yaritza is an big asset to our team and I'm not surprised to hear about your interaction. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We are here to help! Robert Ndegwa - Owner"
Shane Bukowski
April 29, 2025
"I spoke with Vanessa that really helped me with my insurance needs .. super patient and understanding .. I would recommend any one to talk with her for your insurance needs 👍"
"Hi Shane - Thank you so much for your kind words! We're thrilled to hear that Vanessa was able to assist you with your insurance needs. Her patience and understanding are qualities we truly value, and we’re glad you had a positive experience. Your recommendation means a lot to us, and we look forward to helping you or anyone you refer in the future! If you have any more questions or need further assistance, please don’t hesitate to reach out."
Linda Fountain
April 25, 2025
"I've always had a great experience at the Austin office with policy reviews and updates due to changing needs. Mason and Rebecca provide excellent customer service."
"Hello Linda! Thank you so much for your wonderful review! We're thrilled to hear that you’ve consistently had a great experience at our Austin office. Mason and Rebecca truly go above and beyond to ensure our clients receive the best service possible. We appreciate your trust in us for your policy reviews and updates, and we look forward to continuing to meet your needs in the future!"
pamela pearson
April 24, 2025
"Anahi was a pleasure to work with on my insurance needs, she was patient and kind understanding my budget."
"Hello Pamela, I am absolutely thrilled to hear about your experience with Anahi! Anahi consistently goes above and beyond for our customers and it is no surprise to hear about your interaction. I hope we can continue to exceed your expectations and deliver exceptional service. Thank you for the recommendation we appreciate you and your business! "
Carson Robbins
April 17, 2025
"Abigail Lucas is what everyone should strive to be. I was coming off of a very unpleasant day, dealing with Apple customer support (you already know the frustration) and a broken car, so I was coming in hot to do some damage. Abigail changed my mind on customer service, not only did she give me multiple options to my solutions, but also CALLED ME BACK to tell me even MORE options that she thought of. A serious thought partner makes a huge difference, and I really appreciate her patience and ability to provide a high level conversation on car solutions. Impeccable job, everyone needs an Abigail."
"Carson, Thank you so much for taking the time to share your experience! We're thrilled to hear that Abigail made such a positive impact, especially on tough day. Her dedication to finding solutions and going the extra mile is exactly what we strive for with every customer. We're lucky to have her on our team and we truly appreciate the kind words. Please don't hesitate to reach out if you ever need anything - we're always here to help! "
Shadrack Romero
April 14, 2025
"I found Robert Ndegwa—State Farm Insurance through a random Google search when I first moved to Texas in September 2023, just looking for renters insurance. Little did I know I’d also find peace of mind and an incredible agent, Mason. From the beginning, Mason made me feel safe, supported, and well-informed. I ended up signing up for both auto and renters insurance because of how seamless and trustworthy the process was. Over the last 6 months, Mason has continued to go above and beyond, especially when I purchased my first home in Bastrop. The transition from renters to homeowners insurance was quick, smooth, and stress-free thanks to his guidance and attention to detail. Big thanks to Mason and the entire State Farm team for being my one-stop shop for all things insurance and for always making me feel like a valued customer. Highly recommend this agency if you’re looking for excellent service and genuine care."
"Dear Shadrack, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found Robert Ndegwa—State Farm Insurance and that Mason was able to provide you with the support and guidance you needed during your transition to Texas and into homeownership. It’s wonderful to know that Mason’s dedication to customer service made the process of securing both renters and auto insurance seamless for you. We take great pride in our team’s commitment to ensuring that our clients feel informed and cared for, and it’s gratifying to hear that Mason exemplified these values throughout your journey. Congratulations on your new home in Bastrop! We are honored to have been a part of that significant milestone in your life. Your recommendation means the world to us, and we look forward to continuing to serve you in all your insurance needs. If there's anything more we can do for you, please don't hesitate to reach out. Thank you once again for your kind words! Best regards, Robert Ndegwa—State Farm Insurance Team"
Corrine Ferguson
April 11, 2025
"Such a great experience working with Vanessa! She explained all of my options clearly and helped me find the right policy. Highly recommend!"
Heath Harbison
April 3, 2025
"Lexi was awesome! She assisted us in getting a new policy and was able to get us as many discounts as possible. Thank you, Lexi for making the process of adding our daughter to the policy smooth and seamless! :)"
"Hi Heath! Thank you kindly for taking a moment to leave your feedback about your experience with Lexi. Lexi does a fantastic job and I'm beyond excited your experience was five-stars! We appreciate you and your business! "
Amy Taylor
March 8, 2025
"My representative Vanessa is absolutely incredible! She is so responsive and her expertise is evident with each interaction. She got everything set up for me on one phone call and even called me a few days later with a better rate on part of my plan. Such a wonderful experience."
"Hi Amy, Thank you graciously for the feedback and five-star review! Vanessa does an amazing job with our customers and I am not surprised to hear about your experience. This feedback is always humbling and we appreciate the opportunity to serve your insurance needs! "
Jose Jimenez
February 28, 2025
"Excellent service"
"Thank you Jose for the five-star review! We appreciate the opportunity to serve you! "
Kevin Abraham
February 14, 2025
"Kody is an adept, experienced agent who has your best interests in mind. She spent copious amounts of time running through different deductible and coverage options that would meet my price limits. I am a very indecisive human, so I greatly appreciated her patience and kindness. With her expertise, I was able to get a comprehensive policy at a reasonable rate. I'd highly recommend her if you're looking for any sort of insurance-related guidance. If you're reading this, thanks Kody : )!"
"Hi Kevin! Wow! What a wonderful five-star review! Thank you so much for taking the time to leave your feedback about your experience with Kody. Kody does a fantastic job with our customers and I'm thrilled we were able to help you. Thank you for the opportunity to serve you! "
Xochitl Madrigal
February 13, 2025
"Got car insurance for the first time and they gave me an amazinggg deal for full coverage!"
"Hi Xochitl, Thank you graciously for the five-star review! We appreciate your business and the opportunity to serve you! "
nick southerland
January 30, 2025
"Kody Downey is my new insurance agent at the Robert Ndegwa Austin office! Kody literally spent all afternoon working with me to set up my auto insurance and home owners insurance to get my coverages and pricing just right. In addition to that, Kody is super friendly and personable. Great agent. I would highly recommend her as an insurance agent. She is better than Flo at progressive."
"Hi Nick, Wow! Thank you so much for your feedback and 5-star review! It makes my day to hear such great feedback about my team. No surprise here, Kody does an amazing job with our insureds! Thank you for the opportunity to service your insurance needs. "
Regina Milton
January 22, 2025
"Kody with State Farm represented herself great. Knowledgeable, professional, kind, and understanding. I give her a 5."
"Hi Regina! Thank you very much for your feedback and five-star review. Kody does a fantastic job with our insureds and I'm glad you were able to have such a positive experience. We appreciate the opportunity to serve you! "
Chandra Pena
January 15, 2025
"Kody was great at assisting me find the best quote with State Farm. Saved me $110 She was very attentive to my needs and didn’t try to talk me into anything I didn’t need. She followed up with me by email. I am so excited about saving money and this really made my day. 🙌🏽💓"
"Hi Chandra! Amazing review! Thank you very much! It brings me great delight to hear about your experience with Kody and my agency. Kody does an outstanding job with our insureds and I'm happy you were able to experience that. I hope we can continue to exceed all your expectations! "
benny harmon
January 10, 2025
"Very friendly and helpful a pleasant experience"
"Thank you Benny for leaving your thoughts and the five-star review! We will do our best to continue to exceed your expectations! "
Barbara Budden
January 9, 2025
"Mason Copeland was absolutely totally professional personal very kind and very knowledgeable and I'm very happy to be a part of the State Farm team God bless you Mason and State Farm"
"Thank you Barbara for the detaild feedback and five-star review! It makes me smile to hear about your experience with Mason. He is great with our customers so I am not surprised! Thank you for trusting us with your insurance. We appreciate your business! "
Pamela Odiemo
January 6, 2025
"Wonderful. I was impressed with the way Ms Vanessa assistant me. She was professional and she knew what she was doing. She needs a raise . Tell her thank for her assistance Pamela Odiemo"
"Hi Pamela, That is fantastic! Thank you for taking a moment to leave your feedback about Vanessa and give us a 5-star review. I am not surprised as Vanessa does a fantastic job with our customers. We appreciate you and the opportunity to serve your insurance needs! "
Roman Aguilar
December 13, 2024
"Really great costumer service, was able to give me a better quote half the amount I was paying at other insurance companie and what others were offering."
"Hi Roman, Thank you for the five-star review and feedback. It makes me extremely happy to hear that you had such a great experience with us. We appreciate your business and the opportunity to serve you! "
cherrismarie
December 9, 2024
"I would not recommend this statefarm agent. This agency was great until I added two cars to my policy. I have had the worst customer service experience with the staff. Although, Robert has tried to resolved the issue, it's not working. Would recommend downloading an app to record your conversations. Don't make any changes to your account. I finally just updated to a new agent. Hopefully better services!!!"
"Dear Cherris, I am truly sorry to hear about your recent experience with our agency. We strive to provide excellent customer service, and it is disappointing to learn that we fell short in your case. While we appreciate your feedback and understand your frustration, the challenges you faced were due to an operational issue beyond our immediate control. Myself and my team have been working diligently to resolve this matter, and we apologize for any inconvenience caused during this process. We value your business and are committed to making this right. Thank you for your patience and understanding. Sincerely, Robert Ndegwa "