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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bishal Shahi

October 15, 2025

5  out of  5
rating by Bishal Shahi
"I just want to take a moment to appreciate Yaritza — she’s absolutely amazing! 🙌 I was feeling a bit nervous about calling for my car insurance, but she helped me through everything so kindly and clearly. She stayed patient, explained all the details, and made the whole process super easy and comfortable for me. Highly recommend her if you ever need assistance — she’s professional, kind, and just great at what she does!"
We responded:
"Thank you so much Bishal! We truly appreciate you taking the time to share your experience. Yaritza is a key part of our team and we're thrilled to hear she made the process smooth and stress free. We'll be sure to share your kind words. Thanks again for choosing our agency! "
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bishal shahi

October 15, 2025

5  out of  5
rating by bishal shahi
"I just want to take a moment to appreciate Yaritza — she’s absolutely amazing! 🙌 I was feeling a bit nervous about calling for my car insurance, but she helped me through everything so kindly and clearly. She stayed patient, explained all the details, and made the whole process super easy and comfortable for me. Highly recommend her if you ever need assistance — she’s professional, kind, and just great at what she does"
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Jose Perez

October 15, 2025

5  out of  5
rating by Jose Perez
"Yaritza at the State Farm Elgin office provided an outstanding experience from start to finish. She helped me open a new policy and took the time to answer every question I had about my existing coverage. She was friendly, patient, and extremely professional throughout the entire process. It’s rare to find someone so knowledgeable and genuinely helpful. I highly recommend Yaritza and the Elgin State Farm team for anyone looking for excellent service and clear guidance on their insurance needs."
We responded:
"Thank you Jose for taking the time to give your thoughtful feedback about Yaritza! I am so happy to hear how helpful and genuine your experience was. Yaritza does an outstanding job with our customers and she'll be happy to hear the impact she made! Thank you for choosing our agency! "
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Matt McGivney

September 29, 2025

5  out of  5
rating by Matt McGivney
"They were phenomenal with helping me set up renters insurance. It was easy, efficient, and they worked with me to get it done fast!"
We responded:
"Thank you Matt for your recommendation! We appreciate the opportunity to serve you! "
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Gary Insignares

September 16, 2025

5  out of  5
rating by Gary Insignares
"Yaritza la representante que me atendió, es una persona muy profesional y me dio una atencion de primera, muy EXCELENTE."
We responded:
"¡Muchas gracias por tus amables palabras! Nos alegra saber que Yaritza te brindó una atención profesional y de primera. Valoramos mucho tu opinión y esperamos seguir ofreciéndote un servicio EXCELENTE. ¡Gracias por elegirnos!"
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P G

September 12, 2025

5  out of  5
rating by P G
"Update : I had the pleasure of talking to Yari today. We added our teenage daughter to our policy. Yes, not the most exciting thing to do :) But Yari was very patient and she explained everything to us. She’s super courteous and she got us the best possible rate for our policy for our new driver. Thank you thank you Yari!!! We appreciate your help I will add that we have been this agency's customer for years and they have always given us the best rates available out there!!! Mr Gloria"
We responded:
"Update: Thank you Paul for taking a moment to leave us your feedback and comments regarding Yaritza. She does an amazing job with our customers and we are sincerely appreciative of you and your business. Thank you for the years of loyalty and I hope we can continue to exceed your expectations. Hi Paul, Thank you for taking time to leave us your detailed feedback about your experience with my agency. I am beyond thrilled we were able to help you with your auto and home insurance. I’m also grateful to know that my team member Mason was such a tremendous help. We sincerely appreciate you and your business. Thank you!"
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Yesi R

September 8, 2025

5  out of  5
rating by Yesi R
"Vanessa is very trustworthy and provides excellent service. She always takes the initiative and looks for the best rates."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Vanessa's trustworthiness and dedication to finding the best rates made a positive impact. We appreciate your feedback and look forward to continuing to provide you with excellent service!"
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Amanda Acosta

August 29, 2025

5  out of  5
rating by Amanda Acosta
"I believe my reps name was Yatty? I probably butchered that, but she was Very helpful and very sweet! Made my transaction a breeze! I look forward to working with her more in the future!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Yaritza's helpfulness and warmth made your transaction smooth and enjoyable. She’ll be delighted to know she made such a positive impact. We’re excited to continue working with you and providing the great service you deserve!"
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EVANS JOHN

August 26, 2025

1  out of  5
rating by EVANS JOHN
"Unless insurance. My things where stolen out of my vehicle over w month ago and still have not received reimbursement for things I had to replace. Spent over a hour on the phone and hours doing leg work trying to satisfy their wants to no results. Unacceptable. Do not believe the good reviews! They are fake. Take your business elsewhere."
We responded:
"Hi Evans, we’re truly sorry to hear about your frustration with the claims process. We understand how stressful it can be to deal with a theft and then face delays in reimbursement. While our agency does everything possible to assist and advocate for our customers, claim decisions and timelines are ultimately handled by the insurance company’s claims department. That said, we never want you to feel unsupported — please reach out to us directly at [512-837-8818] so we can help review the status of your claim and connect you with the right team members to move this forward. Also, regarding your comment about “fake reviews” — we can assure you that our 500+ reviews are from real customers we’ve been proud to serve over the years. We value transparency and take both positive and negative feedback seriously, which is why we wanted to respond to you here. Thank you for sharing your experience, and we’d love the chance to work with you directly to help resolve this situation. "
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Caleb Paatey

August 25, 2025

5  out of  5
rating by Caleb Paatey
"Kody was fantastic. She made the whole process smooth, clear, and genuinely supportive. I felt well taken care of from start to finish. Grateful for her help."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kody provided such a smooth and supportive experience for you. It's always our goal to make every step clear and comforting, and your gratitude truly means a lot to us. We'll be sure to share your wonderful feedback with Kody!"
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Wasim Khan

August 21, 2025

5  out of  5
rating by Wasim Khan
"I had such a great experience with Vanessa. She went above and beyond to help me find the best car insurance that fits my budget. She explained everything clearly, answered all my questions with patience, and made the whole process quick and stress-free. Thanks to her help, I was able to get reliable coverage at a very affordable price. I really appreciate her professionalism, kindness, and dedication. I highly recommend them!"
We responded:
"Thank you so much for sharing your wonderful experience! We're thrilled to hear that Vanessa went the extra mile to find the perfect car insurance for you, making the process smooth and stress-free. Her dedication to clear communication and genuine care truly sets her apart. Your kind words mean a lot to us, and we're grateful for your recommendation. We're here anytime you need us!"
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Danielle Alvarado

August 16, 2025

5  out of  5
rating by Danielle Alvarado
"Yaritza was super kind and friendly. She made sure to answer all my questions. And delivered exceptional customer service."
We responded:
"Thank you for sharing your wonderful experience! We're so glad Yaritza was able to provide friendly, attentive support and answer all your questions thoroughly. Delivering exceptional customer service is our top priority, and your feedback motivates our team to keep up the great work. If you ever need assistance again, don’t hesitate to reach out—we’re here to help!"
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Michael Turner

August 15, 2025

5  out of  5
rating by Michael Turner
"Great experience, fast and easy! Love it!"
We responded:
"Thanks so much for the awesome review! We’re really happy to hear everything went fast and easy for you—that’s exactly what we aim for. Your kind words mean a lot to us, and we can’t wait to help you again whenever you need. Appreciate you taking the time to share!"
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Alexandria Crumley

August 5, 2025

5  out of  5
rating by Alexandria Crumley
"Kody was so amazing! She made the whole process pain free!"
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Kody made the process pain-free and provided you with amazing service. We'll be sure to pass along your kind words to her!"
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Alex Daniel

July 30, 2025

5  out of  5
rating by Alex Daniel
"Yaritza is informative, helpful, and a pleasure to do business with. Thank you for all of your assistance!"
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Yaritza provided informative and helpful service. We’ll be sure to share your kind words with her. If you ever need assistance again, please don’t hesitate to reach out!"
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Luke Salr

July 25, 2025

5  out of  5
rating by Luke Salr
"Very friendly, descriptive, patient, and was able to get me a good deal on what I needed."
We responded:
"Thank you so much for your fantastic 5-star review! We're thrilled to hear that our friendly and patient approach helped you find exactly what you needed at a great deal. Providing clear, detailed guidance and excellent customer service is our top priority. We look forward to assisting you again with any future needs—your satisfaction is what drives us!"
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Scierra

July 20, 2025

5  out of  5
rating by Scierra
"9 years with Statefarm! They’ve been there to assist with any questions about my policy or to provide updates about my claims. Thank you for the 9 years!"
We responded:
"Thank you so much for your incredible loyalty and kind words! We’re thrilled to have had the opportunity to support you over the past 9 years. Providing reliable assistance and keeping you informed throughout your policy and claims process is our top priority. We truly appreciate your trust in State Farm and look forward to continuing to serve you for many more years to come! If you ever have any questions or need assistance, please don’t hesitate to reach out."
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Jemarcus Jones

July 16, 2025

5  out of  5
rating by Jemarcus Jones
"Mrs. Vanessa, my newly State Farm Representative, was literally the best representative I could ask for. She was truly insightful, patient, caring, and attentive when it came to the things I was in search for. I must say if it was possible, I would genuinely give her 15 stars because she definitely deserves it!!!! State Farm, you have a great employee on your hands. Job well done!"
We responded:
"Hi Jemarcus, Thank you for taking the time to share your positive experience with Mrs. Vanessa. As a valued member of our agency, Vanessa consistently strives to provide insightful, patient, and attentive service, and it’s wonderful to hear that she was able to meet your needs so well. We’re proud to have her on our team and appreciate your kind words recognizing her dedication. Your feedback means a lot to all of us, and we’ll be sure to pass it along to Vanessa. Thank you again for choosing our agency!"
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Seapandas2016

June 25, 2025

5  out of  5
rating by Seapandas2016
"They have a great team here, Yaritza always has the answers to all my questions and keeping me informed with any changes to my policies. -Hector Benitez."
We responded:
"Thank you so much for your kind words, Hector! We’re thrilled to hear that Yaritza has been such a helpful resource for you. Our team is dedicated to providing excellent service and keeping our clients informed. If you have any more questions or need assistance in the future, don’t hesitate to reach out!"
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Van Alex

June 20, 2025

5  out of  5
rating by Van Alex
"Yarirtza, has been an absolute pleasure to work with. She's very kind, patient, clear and concise. She was able to give me the best quotes and information that was tailored to my needs. Everyone I speak to here including Rebecca has always made me feel comfortable and at ease. Working with this agency specifically has been a breeze. Thanks for all you do!"
We responded:
"Hi Van, Thank you so much for your kind words! We're thrilled to hear that Yarirtza and Rebecca were able to provide you with such a positive experience. Our team strives to offer personalized service, and it’s wonderful to know that we met your needs effectively. Your feedback truly motivates us to keep delivering the best service possible. If you need anything else in the future, don’t hesitate to reach out!"
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Gabriel Pena

June 13, 2025

5  out of  5
rating by Gabriel Pena
"Yaritza was super helpful in getting my policy changed when I needed it."
We responded:
"Hi Gabriel, Thank you for your feedback! We're glad to hear that Yaritza was able to assist you in changing your policy. Providing prompt and helpful service is what we strive for, and it’s great to know we met your expectations. If you need any further assistance or have any questions, feel free to reach out!"
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Lauren H

June 9, 2025

5  out of  5
rating by Lauren H
"Yaritza was very helpful and a pleasure to speak to."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Yaritza was able to assist you and make your experience enjoyable. We appreciate your feedback and look forward to serving you again!"
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Alejandro Lorenzo

June 7, 2025

5  out of  5
rating by Alejandro Lorenzo
"Muy buen trato , de verdad fue un placer"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que tuviste una buena experiencia y que el trato fue de tu agrado. Esperamos poder atenderte nuevamente pronto. ¡Un placer servirte!"
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benny harmon

June 6, 2025

5  out of  5
rating by benny harmon
"Very friendly and helpful a pleasant experience"
We responded:
"Thank you Benny for leaving your thoughts and the five-star review! We will do our best to continue to exceed your expectations! "
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Alison Darkis

June 6, 2025

5  out of  5
rating by Alison Darkis
"Fantastic experience, Robert was very honest about the services and procedures. Very timely response as well."