State Farm® Insurance Agent Robert Ndegwa
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Breeanna Mendiola
November 13, 2024
5
out of
5
rating by Breeanna Mendiola
"Kody has been super helpful, I had to change my policy three times and go back, go forth between the dealership and State Farm and she handled it with grace. If I could recommend anyone one hundred times over it’d be Kody. Thank you so much!"
Enjoli Berkes
November 12, 2024
1
out of
5
rating by Enjoli Berkes
"I like State Farm, but this local office is one of the worst I've ever had to deal with! I was overcharged for MONTHS, and then was promised a refund that I still haven't seen! I have called, written emails, and NOTHING. Trying to reach Robert is impossible; you're forced to deal with his incompetent staff instead. After yet another series of phone calls, one of his own employees informed me that the agent handling my policy is "behind on several of her tasks." I feel sorry for anyone who actually has an insurance claim that these people, because I don't believe they're doing their jobs adequately."
Don Keller
November 4, 2024
5
out of
5
rating by Don Keller
"Excellent customer service!!"
We responded:
"Hi Don! Thank you so much for the five-star review! I'm excited to hear we were able to help you. We appreciate your business and the opportunity to serve you! "
Mike Nichols
October 25, 2024
5
out of
5
rating by Mike Nichols
"Kody was very helpful and friendly. Thanks a bunch!"
We responded:
"Hi Mike, Thank you for the five-star review and taking a moment to leave your feedback about Kody. Kody is great with our customers, and I hope we can continue to exceed your expectations. Thank you for the opportunity to serve your insurance needs. "
Erica Pina
October 2, 2024
5
out of
5
rating by Erica Pina
"One of the best State Farm offices Ive ever had! Super efficient and fast"
We responded:
"Hi Erica! Thank you graciously for the five-star review and feedback! I hope we continue to exceed all your expectations. We appreciate you and your business. "
Brooke N
September 20, 2024
5
out of
5
rating by Brooke N
"Very friendly staff and super efficient. Mason was extremely personable, and he helped find the best plan for me. State Farm has the best rate and exemplifies excellent customer service!"
We responded:
"Hi Brooke! Thank you very much for your five-star review and feedback! Your satisfaction is our number one priority, and we will continue to do our best to help you! We appreciate your business and the opportunity to serve you. "
Fifi
September 17, 2024
5
out of
5
rating by Fifi
"It was so easy switching insurance with my agent, Lexi. She was super kind, and answered every question I had!"
We responded:
"Hi Sophia, Thank you kindly for your five-star review and feedback about your interactions with Lexi. Lexi does an outstanding job, and we are honored to have you join our State Farm family! "
GLENN HEMPHILL
September 10, 2024
5
out of
5
rating by GLENN HEMPHILL
"Kody Downey walked us through the insurance process for our autos and homeowner’s. She was super helpfull and we wrapped everything up in one meeting. VERY KNOWLEDGEABLE!"
We responded:
"Hi Glenn! Thank you for taking a moment to leave us your feedback and a five-star review! Kody does an amazing job and all of us here will do our best to make sure you are taken care of. We appreciate your business! "
Shirley Marshall
September 10, 2024
5
out of
5
rating by Shirley Marshall
"Super easy quote and auto insurance purchase over the phone. Mason Copeland was professional and personable and saved us some money!"
We responded:
"Hi Shirley, Thank you kindly for your feedback about Mason and the five-star rating! We will continue to do our best to exceed all your expectations. "
Eli Chavez
September 9, 2024
5
out of
5
rating by Eli Chavez
"Very informative and worked with me to save so much more! Awesome agent"
We responded:
"Hi Eli, Thank you very much for your feedback and five-star rating! It makes me so happy to hear that we saved you money and got you better coverage! Thank you for the opportunity to serve your needs. "
Curtis McLaughlin
September 7, 2024
5
out of
5
rating by Curtis McLaughlin
"So far great and efficient customer service. Vanessa is a Rock Star!"
We responded:
"Hi Curtis, Thank you so much for your feedback and five-star review! We will work hard to continue to exceed your expectations! "
Brandi Sheridan
August 14, 2024
5
out of
5
rating by Brandi Sheridan
"Vanessa was great! She explained all parts of the policy to me and made sure I understood all coverages and how to access them."
We responded:
"Hi Brandi, Thank you very much for taking a moment to give us your feedback and leave a five-star review! Vanessa is great explaining the benefits of our coverages and it makes me especially happy to hear we exceeded your expectations. We appreciate your business and the opportunity to serve your insurance needs!"
Alexis Condron
August 7, 2024
5
out of
5
rating by Alexis Condron
"I've used State Farm the past few years for both my renter's and auto insurance policies. The agents are always responsive and thorough. In less than 24 hours, Rebecca M. was able to update my renter's insurance policy to my new address, along with providing responses to additional questions I had on my policy, premiums, and other items. Their services are always greatly appreciated."
We responded:
"Hi Alexis, Thank you very much for your five-star review and detailed experience with Rebecca and my agency. Rebecca does an outstanding job of helping our customers and I hope we continue to exceed your customer service expectations. We appreciate you and the opportunity to serve your insurance needs. "
josh adkins
August 5, 2024
5
out of
5
rating by josh adkins
"Vanessa made the entire process very simple and saved me lots of money!!"
We responded:
"Hi Josh, Thank you for the five-star review! It makes me so happy to hear that we helped you save money in a simple way. We appreciate your business and the opportunity to serve you! "
thelma trujillo
August 3, 2024
5
out of
5
rating by thelma trujillo
"My experience with State Farm was Wonderful thanks to Vanessa Tii, she was very patient with us and answer all of our questions, she make the whole process easier for us, very professional!"
We responded:
"Hi Thelma, Thank you graciously for the feedback about Vanessa and the five-star review! Vanessa does outstanding work with our policy holders and I hope we continue to exceed your expectations. "
Justin Whited
August 2, 2024
1
out of
5
rating by Justin Whited
"If I could give fewer stars I would. Robert has continually renewed an invalid policy knowingly and continues to avoid phone calls to resolve the issue. His agency has excellent PR because they have to cover for their misuse of the system. They have been told no less than 6 times the policy wasn’t correct. Shiny smiles hide the dirtiest mouths. Do yourself a favor and pick one of the 30 other SF agents in the area. This guy won’t even come to the phone and makes his secretaries handle problems. That’s weak for a business owner and sad for representing his agency. Really don’t chance it, go elsewhere."
We responded:
"Dear Justin, We regret that you feel this way. We have made every effort to assist you. However, it is your responsibility to move your insurance. Additionally, due to the verbal and physical threats directed at me and my staff, I have requested that your account be removed from my agency by our corporate security team. We maintain a zero-tolerance policy for any form of profane threats or abusive language toward our team members. Sincerely, Robert Ndegwa "
Linda Benitez
August 2, 2024
5
out of
5
rating by Linda Benitez
"Great customer service!!!"
We responded:
"Thank you very much for the five star review Linda! We appreciate your business!"
Danaëlle Dominique
July 30, 2024
5
out of
5
rating by Danaëlle Dominique
"I just enrolled and Vanessa provided excellent customer service. I can already tell that the experience will be positive!"
We responded:
"Hi Danaelle - Thank you for taking a moment to leave us feedback. We sincerely appreciate your 5-star review and we will do our best to provide 5-star level service to you as our insured. We appreciate your business and the opportunity to serve you! "
Martin Torres
July 29, 2024
5
out of
5
rating by Martin Torres
"I've only had positive experiences with the staff at Ndegwa's State Farm Agency. While there might have been minor clerical issues, we always got things sorted out well and they've always been patient with my dozens of questions. I had a really stressful moment where I needed to add insurance very quickly and they were patient and took the time to help. I highly recommend them."
We responded:
"Thank you so much Martin for leaving us a five star recommendation. I'm so happy to hear we have been helpful getting issue resolved for you. We are very appreciative of you and your business!"
Cyril Ndi Tabi
July 24, 2024
5
out of
5
rating by Cyril Ndi Tabi
"I spoke with Isabel ,she was extremely professional and takes her time to explain the policy , thumbs up , i will recommend the service here anyday, thank you"
We responded:
"Hi Cyril, Thank you for the five star review! Your feedback is very important to us and we will continue to work hard for you. We appreciate you and your business!"
JLuis Cervantes Jr
July 24, 2024
5
out of
5
rating by JLuis Cervantes Jr
"Isabel has great customer skills and she is very knowledgeable about the business"
We responded:
"Thank you Luis for the five-star review and feedback about Isabel. She does an outstanding job for our clients and I hope we can continue to exceed your expectations! "
cherrismarie
June 26, 2024
1
out of
5
rating by cherrismarie
"I would not recommend this statefarm agent. This agency was great until I added two cars to my policy. I have had the worst customer service experience with the staff. Although, Robert has tried to resolved the issue, it's not working. Would recommend downloading an app to record your conversations."
We responded:
"Dear Cherris, I am truly sorry to hear about your recent experience with our agency. We strive to provide excellent customer service, and it is disappointing to learn that we fell short in your case. While we appreciate your feedback and understand your frustration, the challenges you faced were due to an operational issue beyond our immediate control. Myself and my team have been working diligently to resolve this matter, and we apologize for any inconvenience caused during this process. We value your business and are committed to making this right. Thank you for your patience and understanding. Sincerely, Robert Ndegwa "
Troy Buckner
May 29, 2024
5
out of
5
rating by Troy Buckner
"Very helpful"
We responded:
"Thank you Troy for the five-star review! "
Kelly Cunningham
May 29, 2024
5
out of
5
rating by Kelly Cunningham
"Robert answered all my questions and was super great at explaining on the policy's Thanks Again 😊"
We responded:
"Hi Kelly, Thank you kindly for your five-star review! We appreciate the opportunity to serve you and your insurance needs! "
R M
May 14, 2024
5
out of
5
rating by R M
"Whenever I’ve called with questions or assistance, I have been given friendly helpful advice. I’m am in the process of selling an inherited vehicle. Mason assisted me knowledgeably and professionally, while being personable. He made me feel heard and confident in making the right coverage decisions to fit my needs."
We responded:
"Thank you so much for the detailed feedback and five-star review! Mason does an outstanding job with our customers and I'm happy to hear you were able to have such a positive experience. We are grateful for you and the opportunity to serve your insurance needs. "